Terms of Service

Last Updated: June 20, 2026

Welcome to Flovera. These Terms of Service (“Terms”) govern your access to and use of www.getflovera.com, including any related pages, products, subscriptions, services, checkout pages, account features, content, emails, SMS messages, and customer support services provided by us.

The website is owned and operated by:

Revitae Brands LLC
30 N Gould St, STE R
Sheridan, WY 82801
United States

Email: help@getflovera.com
Website: www.getflovera.com

In these Terms, “Flovera,” “we,” “us,” and “our” refer to Revitae Brands LLC. “You,” “your,” “customer,” and “user” refer to any person who visits our website, places an order, creates an account, starts a subscription, or otherwise uses our services.

By using our website, placing an order, or starting a subscription, you agree to these Terms. If you do not agree with these Terms, you must not use our website or purchase from us.

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use our website, place an order, or start a subscription.

By using our website or purchasing from us, you confirm that:

You are legally able to enter into a binding agreement.
You are using the website for lawful purposes only.
The information you provide is accurate, current, and complete.
You are purchasing products for personal use and not for resale, unless we have agreed otherwise in writing.
Your use of our website and products does not violate any applicable law or regulation.

We reserve the right to refuse service, cancel orders, suspend subscriptions, close accounts, or restrict access to our website if we believe these Terms have been violated.

2. Our Products

Flovera sells consumer products through an ecommerce and subscription model.

Product descriptions, images, ingredients, packaging, sizes, prices, offers, and availability may change from time to time. We make reasonable efforts to present product information accurately, but we do not guarantee that all descriptions, images, colors, packaging, or other content are always complete, current, accurate, or error-free.

Product images are for illustration and marketing purposes only. The product you receive may differ slightly from images shown on the website due to packaging updates, screen display settings, supplier changes, or other normal commercial variations.

You are responsible for reviewing all product details, ingredients, directions, warnings, and suitability before purchasing and using any product.

3. No Medical Advice

Information on our website, product pages, emails, ads, social media, packaging, or other communications is provided for general informational and commercial purposes only.

Nothing on our website is intended to be medical advice. Our products and content are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

You should speak with a qualified healthcare professional before using any product if you:

Are pregnant or breastfeeding.
Have a medical condition.
Use prescription or over-the-counter medication.
Have allergies, sensitivities, or skin conditions.
Have had previous adverse reactions to similar products.
Are unsure whether a product is suitable for you.

You are responsible for using our products safely, correctly, and as directed.

4. Subscriptions

Flovera offers products on a subscription basis. When you purchase a subscription, you agree that your selected payment method will be charged automatically at the recurring interval shown at checkout.

The subscription details presented at checkout form part of these Terms, including:

The product included in the subscription.
The subscription price.
The billing frequency.
The shipping frequency.
Any applicable trial, introductory offer, discount, or promotional price.
The renewal terms.
The cancellation method.

By starting a subscription, you understand and agree that your subscription will continue and renew automatically until you cancel it or we terminate it in accordance with these Terms.

5. Recurring Billing Authorization

By purchasing a subscription, you expressly authorize Flovera, Revitae Brands LLC, and our third-party payment processors to charge your selected payment method automatically for each recurring subscription order.

You agree that:

Your payment method will be charged at the interval shown at checkout.
The amount charged may include product price, shipping, handling, taxes, duties, and other applicable fees.
Your subscription will continue until cancelled.
You are responsible for keeping your payment details valid and up to date.
We may retry failed payments.
We may suspend or cancel your subscription if payment fails.

You must cancel your subscription before the next billing date to avoid being charged for the next subscription order. Once an order has been processed, charged, packed, or shipped, we may not be able to cancel, refund, or stop that order.

6. Subscription Cancellation

You may cancel your subscription at any time.

To cancel your subscription, you may:

Log in to your customer account on our website and manage your subscription.
Use the subscription management or cancellation link provided in your subscription emails, where available.
Contact us at help@getflovera.com and request cancellation.

Cancellation requests must be submitted before your next billing date. If your cancellation request is received after an order has already been processed, charged, packed, or shipped, that order may still be completed and may not be refundable unless required by law or approved under our Refund Policy.

Cancelling a subscription stops future recurring charges. It does not automatically cancel, refund, or recall orders that have already been processed, charged, shipped, or delivered.

We may ask for feedback when you cancel, but we will not require you to purchase another product, accept a new offer, or complete an unreasonable process in order to cancel.

7. Subscription Changes, Pauses, and Skips

Where available, you may be able to pause, skip, delay, change, or modify your subscription through your customer account or by contacting us at help@getflovera.com.

Subscription changes are not guaranteed unless confirmed before the next billing date. If your next order has already been processed, charged, packed, or shipped, the change may only apply to future orders.

We reserve the right to limit, refuse, or remove subscription modification options at our discretion.

8. Trials, Introductory Offers, and Promotions

From time to time, we may offer free trials, discounted trials, introductory pricing, bundles, promotional subscriptions, or limited-time offers.

Unless clearly stated otherwise at checkout, promotional subscriptions automatically renew at the regular subscription price after the trial or promotional period ends.

By accepting a trial or promotional subscription, you agree to the terms shown at checkout. You must cancel before the trial or promotional period ends if you do not want to be charged for the next subscription period.

Promotions are subject to availability and may be changed, limited, or discontinued at any time.

9. Prices and Payment

All prices are shown in the currency displayed at checkout. Prices may change without notice, but changes will not affect orders already confirmed unless there has been an obvious pricing error.

We accept the payment methods shown at checkout. Payment processing is handled by third-party payment providers. By submitting payment information, you authorize us and our payment processors to charge the applicable amount.

You agree to provide accurate billing information.

If your payment fails, is declined, reversed, disputed, or charged back, we may cancel your order, suspend your subscription, restrict your account, recover amounts owed, or refuse future purchases.

10. Taxes, Duties, and Import Charges

Depending on your shipping destination, your order may be subject to taxes, VAT, customs duties, import fees, brokerage fees, or other charges imposed by local authorities.

Unless expressly stated at checkout, you are responsible for any customs duties, import taxes, VAT, or local fees charged by your country or region.

We are not responsible for delays, seizures, returns, extra charges, or non-delivery caused by customs, import restrictions, unpaid duties, incorrect address information, or local postal issues.

11. Shipping and Fulfilment

Our products may be shipped from China or from other international fulfilment locations.

Estimated delivery time is usually 5–10 business days after dispatch, unless otherwise stated at checkout. Delivery times are estimates only and are not guaranteed.

Delivery may be affected by:

Customs clearance.
Local postal or courier delays.
Public holidays.
Incorrect or incomplete address information.
Weather, strikes, carrier disruptions, or force majeure events.
High order volume.
Security checks or import inspections.
Supplier or fulfilment partner delays.

We are not liable for delivery delays outside our reasonable control.

12. Order Processing

After you place an order, we may send you an order confirmation email. This confirms that we have received your order, but it does not mean the order has been accepted.

We reserve the right to accept, reject, cancel, or limit any order for any reason, including suspected fraud, payment issues, stock limitations, pricing errors, shipping restrictions, product availability, or violation of these Terms.

Once an order has been processed, charged, packed, or dispatched, we may not be able to change the shipping address, cancel the order, or modify the products.

13. Shipping Address

You are responsible for providing a complete and accurate shipping address.

We are not responsible for orders that are delayed, lost, returned, or delivered incorrectly because of:

Incorrect address details.
Missing apartment, unit, building, or postal code information.
Failure to collect the parcel.
Refusal of delivery.
Customs issues.
Local courier restrictions.
Address changes made after the order was placed.

If an order is returned to sender or lost due to incorrect information provided by you, we may require you to pay additional shipping fees for reshipment.

14. Lost, Delayed, or Missing Orders

If your order has not arrived within the expected delivery window, please contact us at help@getflovera.com.

We may ask you to provide:

Your order number.
Your full name.
Your shipping address.
Tracking information.
Any communication from the carrier.

We may investigate the issue with the courier, postal provider, supplier, or fulfilment partner. Resolution may include replacement, store credit, refund, or no action depending on the circumstances.

We are not responsible for parcels marked as delivered by the carrier, unless required by applicable law. However, we may review such cases individually.

15. Returns

Due to the nature of our products, we may only accept returns if the product is unopened, unused, in its original packaging, and returned within 30 days after delivery.

To request a return, contact us at help@getflovera.com before sending anything back.

Returns sent without prior approval may be refused.

You are responsible for return shipping costs unless the product is defective, damaged, or incorrect. Original shipping charges are non-refundable unless required by law.

Returned products must be safely packaged. We are not responsible for return items lost or damaged in transit.

16. Refunds

Refunds are issued subject to these Terms and our Refund Policy.

We may provide a refund if:

You received the wrong product.
The product arrived damaged.
The product was defective.
We are legally required to provide a refund.
We approve a return under our Refund Policy.

Refunds may be denied if:

The product has been opened or used.
The return period has expired.
The order was delayed due to customs, courier, or postal issues outside our control.
The shipping address was incorrect or incomplete.
The parcel was refused or unclaimed.
You changed your mind after the order was processed.
The product was purchased under a final sale or non-refundable promotion.
The product was damaged due to misuse, neglect, or improper storage.

Approved refunds will usually be returned to the original payment method. Processing times depend on your bank or payment provider.

17. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact us at help@getflovera.com within 7 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the product.
Clear photos of the packaging.
A photo of the shipping label.
Any other information we reasonably request.

If we confirm that the product is damaged, defective, or incorrect, we may offer a replacement, refund, or store credit.

18. Chargebacks and Payment Disputes

If you have an issue with an order, subscription, delivery, refund, or payment, you agree to contact us first at help@getflovera.com so we can try to resolve the matter.

Submitting a chargeback or payment dispute without first contacting us may delay resolution.

We reserve the right to suspend or terminate your account, cancel subscriptions, block future purchases, and provide evidence to payment providers if we believe a chargeback is fraudulent, abusive, or inconsistent with these Terms.

19. Discounts and Coupon Codes

Discount codes, coupons, and promotional offers are subject to the terms shown at the time of the offer.

Unless stated otherwise:

Discounts cannot be combined.
Discounts cannot be applied retroactively.
Discounts have no cash value.
Discounts may expire at any time.
Discounts may be limited to specific products, regions, or customers.
We may cancel or refuse discounts that are misused, copied, resold, shared without authorization, or obtained fraudulently.

We reserve the right to modify or withdraw promotions at any time.

20. Product Use and Customer Responsibility

You agree to use our products only as directed.

You are responsible for:

Reading all labels, instructions, warnings, and product information.
Checking ingredients for allergies or sensitivities.
Stopping use if irritation, discomfort, or adverse reaction occurs.
Consulting a healthcare professional where appropriate.
Keeping products away from children and pets unless the product is specifically intended for them.
Storing products according to any instructions provided.
Ensuring the product is suitable for your personal circumstances.

We are not responsible for misuse, incorrect use, allergic reactions, interactions, or results that differ from your expectations.

21. Results, Reviews, and Testimonials

Any testimonials, reviews, before-and-after images, user stories, or product experiences shown on our website, ads, emails, social media, or marketing materials represent individual experiences only.

Results vary from person to person. We do not guarantee that you will experience the same results.

Testimonials may be edited for length, clarity, spelling, grammar, or formatting, but we do not intentionally alter the substance of customer experiences.

Reviews and testimonials are not medical, professional, or scientific advice.

22. Account Registration

You may be required to create an account to access certain features, manage subscriptions, view order history, or update your details.

You agree to:

Provide accurate account information.
Keep your login details confidential.
Notify us if you suspect unauthorized access.
Accept responsibility for all activity under your account.

We may suspend or close accounts that violate these Terms or are used fraudulently.

23. Email, SMS, and Marketing Communications

By providing your email address or phone number, you agree that we may send you transactional messages related to your orders, subscriptions, account, shipping updates, support requests, payments, and other service-related matters.

If you opt in to marketing communications, we may also send promotional emails, SMS messages, offers, and product updates.

You may unsubscribe from marketing emails by using the unsubscribe link in the email. SMS opt-out instructions, where applicable, will be included in the message.

Unsubscribing from marketing does not stop transactional communications related to active orders, subscriptions, customer service, or payments.

24. Website Use

You agree not to misuse our website.

You must not:

Use the website for unlawful purposes.
Attempt to hack, damage, disrupt, or overload the website.
Use bots, scrapers, crawlers, or automated tools without permission.
Copy, reproduce, or exploit our content without authorization.
Upload malicious code.
Interfere with payment processing, checkout, or security features.
Use false information or impersonate another person.
Engage in fraudulent activity.
Attempt to bypass restrictions, limits, or security features.

We may restrict or block access to the website if we suspect misuse.

25. Intellectual Property

All website content, including text, images, graphics, logos, designs, videos, product names, branding, icons, layout, code, and software, is owned by us or licensed to us.

You may use the website only for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, sell, license, reverse engineer, or exploit our content without prior written permission.

The name “Flovera,” related branding, and associated designs may be trademarks, trade names, or protected assets of Revitae Brands LLC or its affiliates.

26. User Content and Reviews

If you submit reviews, comments, photos, videos, feedback, testimonials, or other content to us, you grant us a worldwide, royalty-free, transferable, sublicensable license to use, reproduce, publish, display, edit, translate, distribute, and create derivative works from that content for marketing, commercial, operational, and promotional purposes.

You confirm that any content you submit:

Is accurate and honest.
Is based on your own experience.
Does not infringe third-party rights.
Does not contain unlawful, abusive, defamatory, obscene, or misleading material.
Does not contain private information about another person without consent.
Does not include false claims or misleading statements.

We may remove, edit, reject, or refuse user content at our discretion.

27. Third-Party Services

Our website may use third-party platforms, payment processors, fulfilment partners, shipping carriers, analytics providers, email providers, SMS providers, apps, plugins, and other service providers.

We are not responsible for the acts, errors, omissions, policies, or practices of third parties.

Your use of third-party services may be subject to their own terms and privacy policies.

28. Third-Party Links

Our website may contain links to third-party websites or services.

We provide these links for convenience only. We do not control and are not responsible for third-party websites, content, products, services, terms, or privacy practices.

Accessing third-party websites is at your own risk.

29. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

You should review our Privacy Policy before using the website, creating an account, placing an order, or starting a subscription.

30. Disclaimer of Warranties

To the fullest extent permitted by law, our website, products, content, subscriptions, and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

The website will be uninterrupted, secure, or error-free.
Product descriptions will always be complete or current.
Products will meet your expectations.
Delivery will occur within a specific timeframe.
Any specific result will occur from using our products.
The website will be free from viruses, errors, or harmful components.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.

31. Limitation of Liability

To the fullest extent permitted by law, Revitae Brands LLC, Flovera, and our owners, officers, employees, contractors, suppliers, fulfilment partners, affiliates, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages.

This includes damages for:

Lost profits.
Lost revenue.
Lost data.
Business interruption.
Personal expectations not being met.
Shipping delays.
Customs delays.
Website errors.
Third-party service failures.
Product misuse.
Payment processing issues.
Account access issues.

To the fullest extent permitted by law, our total liability for any claim related to an order, product, subscription, or use of the website will not exceed the amount you paid for the product or subscription order giving rise to the claim.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

32. Indemnification

You agree to indemnify, defend, and hold harmless Revitae Brands LLC, Flovera, and our owners, officers, employees, contractors, suppliers, fulfilment partners, affiliates, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising from:

Your use of the website.
Your breach of these Terms.
Your misuse of products.
Your violation of applicable law.
Your violation of third-party rights.
Fraudulent or abusive activity connected to your account or payment method.
Content you submit to us.

33. Force Majeure

We are not responsible for delays, failures, or losses caused by events outside our reasonable control, including:

Natural disasters.
War, terrorism, civil unrest, or government action.
Customs delays or border restrictions.
Epidemics or pandemics.
Carrier, courier, or postal disruptions.
Strikes or labor disputes.
Power, internet, or system outages.
Supplier or fulfilment disruptions.
Severe weather.
Payment processor disruptions.
Any other event beyond our reasonable control.

34. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.

If you are a consumer located outside the United States, you may also have mandatory consumer rights under the laws of your country or region. Nothing in these Terms is intended to limit rights that cannot legally be waived.

35. Dispute Resolution

Before starting a formal legal claim, you agree to contact us at help@getflovera.com and attempt to resolve the dispute informally.

Please include:

Your name.
Your order number, if applicable.
A clear description of the issue.
The resolution you are requesting.

We will make reasonable efforts to respond and resolve the matter.

If the dispute cannot be resolved informally, the dispute will be handled in the courts located in Wyoming, United States, unless applicable law requires otherwise.

36. International Customers

We may accept orders from customers outside the United States. If you order from outside the United States, you are responsible for ensuring that the product can legally be imported, purchased, possessed, and used in your country or region.

We are not responsible if a product is delayed, rejected, confiscated, destroyed, returned, taxed, or restricted by customs or local authorities.

You are responsible for complying with all local laws, import rules, consumer rules, and product-use regulations in your jurisdiction.

37. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this page with a new “Last Updated” date. Changes take effect when posted unless otherwise stated.

Your continued use of the website after changes are posted means you accept the updated Terms.

For active subscriptions, updated Terms may apply to future subscription renewals unless prohibited by applicable law.

38. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will remain in effect.

The invalid provision will be interpreted or replaced in a way that best reflects the original intent while remaining enforceable.

39. No Waiver

If we do not enforce any part of these Terms, that does not mean we waive our right to enforce it later.

Any waiver must be in writing to be effective.

40. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms as part of a business sale, merger, acquisition, restructuring, change of control, or transfer of assets.

41. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, Subscription Policy, and any other policies posted on our website, form the entire agreement between you and us regarding your use of the website, orders, products, and subscriptions.

If there is a conflict between these Terms and a specific policy, the more specific policy will apply to the relevant issue.

42. Contact Information

If you have questions about these Terms, your order, your subscription, or our products, please contact us: